The voice of the networks

How can this website be improved? Give us your feedback

UK’s energy networks keeping you safe and your energy flowing throughout the pandemic

13 January 2021

As the COVID-19 vaccination programme ramps up and lockdown measures remain in place, gas and electricity workers will continue their work in and around our communities to keep the UK's energy flowing.


Since the beginning of the pandemic the electricity and gas network operators have been ensuring that everyone continues to receive a safe and reliable energy supply. This will not change. The work our members do is critical to keeping the UK’s energy flowing, which is why the Government identifies the work we do as essential.

We know you are relying on us to keep you safe and warm at home. We also know this is a difficult time for people and that we all need to work differently so we will continue to prioritise:

  • Keeping our customers and colleagues safe
  • Keeping the UK’s energy flowing
  • Looking after those most in need

Many of our colleagues need to leave their homes to provide essential services. Where our colleagues have to leave the house to carry out their jobs, the social distancing guidelines issued by the UK Government apply.

We will always prioritise attending power cuts, gas leaks and urgent safety issues to make sure you continue to receive a safe and reliable energy supply. If you see us outside your home or if we have to visit your property during lockdown, be assured it is because it is critical. The work we do keeps you safe and warm. Any work outside your home or visit to you will be absolutely necessary to ensure you have power and heat, and to reduce the risk of any future loss of energy supply.

If you have a power cut then call 105 or visit Call 0800 111 999 immediately if you smell gas. If you are shielding, self-isolating or have symptoms of COVID-19 and we are due to attend your property, please let us know in advance. We’ll still come and help you, but our teams will take some additional precautions to keep us all safe.

Those who may live in more vulnerable circumstances, or are deemed at higher risk should consider signing up for energy networks’ Priority Services Registers. This provides free additional services to customers in vulnerable circumstances if there is a power cut or they lose gas supply unexpectedly. You can find out more about the Register by contacting your local electricity or gas distributor. Find out more at

As the Government’s response to the coronavirus pandemic develops, we are continuing to keep our activities under careful review. We will always take an approach which safeguards the health and wellbeing of our customers and colleagues, while maintaining a safe and reliable supply of energy.

About us

Energy Networks Association (ENA) is the industry body representing the energy networks. Our members include every major electricity network operator in the UK. The electricity networks are at the heart of the energy transition. They directly employ more than 26,000 people in the UK, including 1,500 apprentices. They are spending and investing £33bn in our electricity grids over the coming years, to ensure safe, reliable and secure energy supplies for the millions of homes and businesses reliant on power every day.

Press contacts

You can contact ENA's press office by emailing For urgent or out-of-hours enquiries from journalists, please call 0204 599 7691.