The energy industry has teamed up with Citizens Advice to remind the public of three simple steps to take if an unexpected caller arrives at the door.
- Check their credentials. Companies will do their best to say in advance that someone is coming to visit, but sometimes that's not always possible. If an engineer arrives at the door, they will always show identification which has a number and an expiry date.
- Contact the company. If you have any doubts, contact the company to verify the caller’s identity. Genuine employees won’t mind waiting.
- Don’t feel pressured. If you’re still not comfortable, don’t let them in. Call someone – a family member, neighbour or friend who can help. Call the police on 101 or if you feel threatened, dial 999.