Electricity network companies are aware of the vital role they play in people’s daily lives and work all year-round to limit power cuts and minimise any disruption for customers. They are also committed to ensuring that if customers do have a power cut, they are able to receive up-to-date information, advice and support if necessary.
The launch of Power Cut? Call 105 was the culmination of a two-year collaboration between network companies the wider energy industry, government, regulators, telecoms providers and others.
In order to ensure that customers receive updates as quickly as possible, network companies also provide power cut tracking services online and have invested in improving their social media presence.
The focus on customer service is reflected in improvements to reliability. The number of power cuts has fallen by a fifth since 2015 while the average length of interruptions has fallen by 15% to just over 30 minutes. Britain’s local electricity networks have invested more than £730 million in improving the resilience and reliability of the power networks. This can be seen in customer satisfaction scores that average 9 out of 10 across the networks.
David Smith, Chief Executive at Energy Networks Association, which represents the UK and Ireland’s energy networks businesses said:
“While we have some of the safest and most reliable electricity networks in the world, it’s vital that customers receive important information and advice when they have a power cut or spot damage to the electricity networks. It’s great to see the Power Cut? Call 105 emergency number celebrating its fifth birthday with so many customers knowing where to turn when they need help.”
Notes to editor
- Power Cut? Call 105 is available to callers in Great Britain 24 hours, 7 days a week and will connect callers with their local network operator. The call is free.
- Find your local network operator.
- You can follow all of the UK’s energy networks on Twitter via ENA’s Twitter list.
About us
Energy Networks Association (ENA) is the industry body representing the energy networks. Our members include every major electricity network operator in the UK. The electricity networks are at the heart of the energy transition. They directly employ more than 26,000 people in the UK, including 1,500 apprentices. They are spending and investing £33bn in our electricity grids over the coming years, to ensure safe, reliable and secure energy supplies for the millions of homes and businesses reliant on power every day.
Press contacts
You can contact ENA's press office by emailing press@energynetworks.org. For urgent or out-of-hours enquiries from journalists, please call 0204 599 7691.