The voice of the networks

How can this website be improved? Give us your feedback

Customer connections

As smarter technologies become more commonplace in homes, businesses and communities, and consumers gain more control and visibility of their data, they will be able to make better-informed decisions about their energy usage.

ENA customer connections
Explore sections within
Open Networks 2017-2022 (Archived) :
Explore sections within
Open Networks 2017-2022 (Archived):
This page has been archived and is no longer updated. We've retained it on our website for your reference.


Better visibility of data for consumers

The Embedded Capacity Registers present a uniform, standardised set of data of connected energy resources greater than 1MW. These registers will identify challenges and opportunities on the network and will provide a better understanding of how networks are used and will lead to better, more cost-effective investment, shorter and fewer interruptions, and secure the vital energy we rely on every day.

Open Networks is also making it easier, quicker, and clearer to connect to the grid, including those offering flexibility services. By refreshing processes in the queue for projects to connect, the programme has made it easier for flexibility projects to be promoted up the queue to connect quicker if they don’t need costly reinforcement to be built or have progressed to meet specific milestones quicker than anticipated.

As our energy system goes through a net zero emissions revolution, data will form the bedrock. To make network data open for all, we have a Data Working Group and are helping Ofgem and the Department for Business, Energy & Industrial Strategy deliver the recommendations of the Energy Data Taskforce.

Things we're doing this year

We are continuing to deliver improvements to the customer connections process, making it easier and more efficient for customers to connect to the network. The project team has identified four key areas for development, three of which continue from 2021:

  • Further developing and digitalising the Embedded Capacity Register
  • Following up on code modification for Queue management
  • Reviewing decisions relevant to interactivity in code modification and Ofgem’s Access and Forward-Looking Charges Significant Code Review
  • Carrying out an overarching review, monitoring and progressing of code modifications derived from the Open Networks programme

More information on these areas and their progress can be found in the Resource library.

ON21-WS2-P2 Updated Queue Management User Guide (30 Jul 2021)

2021 update to Queue Management user guide which addresses issues outside of the customers control in response to stakeholder feedback

Resource type: Report  File type: PDF   File size: 656.1 KB

ON20-WS2-P1 Embedded Capacity Register update - Inclusion of Smaller Assets

This report considers the case for including assets below 1MW in the Embedded Capacity Register, with full findings and next steps.

Resource type: Report  File type: PDF   File size: 2.8 MB

ON22-WS2-P1 ECR Digitalisation Design Recommendation v1.1 (14 Dec 2022)

Design recommendation for digitalising the Embedded Capacity Register, originally published in January 2022 and updated in December 2022.

Resource type: Report  File type: PDF   File size: 571.7 KB

Explore sections within
Open Networks 2017-2022 (Archived):
Explore sections within
Open Networks 2017-2022 (Archived) :