The voice of the networks

How can this website be improved? Give us your feedback

Emergency icon

Have you been affected by Storm Arwen? Read the latest update.

How the UK’s energy networks are preparing for COVID-19

13 March 2020

Press contacts

ENA press office

+44 (0)7792 220 974
[email protected]

Energy Networks Association (ENA), which represents the UK’s electricity and gas network companies is assuring the public that, as providers of essential services and critical infrastructure, there are well-practiced contingency plans in place to ensure network operators continue to deliver services to the communities they serve across the UK.

Keeping gas and electricity flowing

There are well-tested contingency plans in place to ensure network companies continue to deliver services to the communities they serve across the UK. This includes industry-wide mutual aid arrangements for people and the equipment needed to keep gas and electricity flowing.

Network companies have implemented robust measures to protect control rooms, where the networks are run from, along with their contact centres. To provide additional resilience, engineers have been trained across multiple disciplines and backup centres exist should operations need to be moved if, for example, deep cleaning is required.

National Grid ESO has analysed the anticipated effects on electricity supply and demand of long-term mass self-isolation of the UK’s workforce. It is expected that demand across the country would reduce. This is largely owing to a likely reduction in industrial and commercial demand, which would likely be greater than the increase in domestic demand as people stay at home.

Looking after vulnerable customers

The network companies take their responsibilities to all their customers very seriously, but particularly those who may live in more vulnerable circumstances and have over seven million people on their Priority Services Registers. Advice remains to all customers to call 105 or visit in a power cut and call 0800 111 999 immediately if you smell gas.

Keeping customers and staff safe

ENA and its members are working closely with the government and public health bodies to make sure their staff work safely and in line with expert advice as they continue to support the public. Network operators have issued updated health and safety guidance to their teams and have taken steps to ensure networks remain resilient if employee absentee levels were to significantly increase.


David Smith, Chief Executive of Energy Networks Association, said:

“The UK’s electricity and gas network is one of the most reliable in the world and network operators are working with the authorities to ensure that their contingency plans are reviewed and delivered in accordance with the latest expert advice. We are following this advice closely and reassuring customers that energy networks are continuing to operate as normal for the public.

"Advice remains to call 105 if you have a power cut and call 0800 111 999 immediately if you smell gas. We are asking customers who are either self-isolating or have a confirmed case of the coronavirus and need an engineer to attend their property, to ensure they tell their energy network operator before any visit so that appropriate precautionary arrangements can be put in place.”

Notes to editors

  • Gas: Customers who smell gas, think they have a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance, should call the free Gas Emergency Services emergency line immediately on 0800 111 999
  • Electricity: Customers needing to report a power cut or electrical emergency can call 105 from a mobile or landline and be automatically directed to their local electricity network company .105 is a free service, available from most landlines and mobile phones in England, Scotland and Wales. Customers can also visit to find out who their local network operators and access power cut information and advice online.

About Energy Networks Association

We’re the industry body for the energy networks. Our members own and operate the wires and pipes which carry electricity and gas into your community, supporting our economy. The wires and pipes are the arteries of our economy, delivering energy to over 30 million homes and businesses across the UK and Ireland. To do this safely and reliably, the businesses which run the networks employ 45,000 people and have spent and invested over £60 billion in the last eight years.

Learn more about how the energy networks operate and who we represent.

Press contacts

ENA press office

+44 (0)7792 220 974
[email protected]