The voice of the networks

How can this website be improved? Give us your feedback

Emergency icon

Have you been affected by Storm Arwen? Read the latest update.

Energy Networks Association advise who to call if you have gas or electricity issues

02 March 2018

Press contacts

ENA press office

+44 (0)7792 220 974
[email protected]

Due to the bad weather across much of the UK the Energy Networks Association are advising customers of the correct numbers to call should you have gas or electricity issues to get your problems resolved as quickly as possible.

For Gas:

If you have smell gas, have a gas leak or suspect the presence of carbon monoxide call the national gas emergency number 0800 111999:

If you have an issue with your gas boiler or any other gas appliance, please call a Gas Safe Registered (GSR) Engineer or your gas supplier. For a Gas safe registered engineer in your area call 0800 408 5500 or visit

If you have home care cover with your gas supplier please contact them directly.

Should you have frozen boiler condensate pipes you should:

  • Hold a hot water bottle, or heat wrap, around the pipe.
  • Alternatively, pour hot, NOT boiling, water over the frozen end of the pipe.
  • If the boiler fires up, it’s fixed. If it doesn’t then pour hot water on the pipe again. If your pipes are still frozen, please call your supplier.

For Electricity:

If you have any of the following issues, please contact 105 from any mobile or landline:

  • Powercut
  • See an electrical emergency
  • Require more information regarding an outage which you can also do this on social media.

DO NOT contact 105 if you wish to speak to your supplier as 105 is for your network operator and not your supplier.

David Smith, CEO of Energy Networks Association, comments:

“Contacting the correct number is vital in getting your energy issue addressed as quickly as possible. Our members are working around the clock to solve customer issues including emergency outages and have gone as far to proactively contact customers over the telephone, including those who are on the Priority Services Register, to offer support and restoration updates."

About Energy Networks Association

We’re the industry body for the energy networks. Our members own and operate the wires and pipes which carry electricity and gas into your community, supporting our economy. The wires and pipes are the arteries of our economy, delivering energy to over 30 million homes and businesses across the UK and Ireland. To do this safely and reliably, the businesses which run the networks employ 45,000 people and have spent and invested over £60 billion in the last eight years.

Learn more about how the energy networks operate and who we represent.

Press contacts

ENA press office

+44 (0)7792 220 974
[email protected]