ENA response to Ofgem report on impact of severe winter weather

For immediate release - Thursday 24th July 

Today (Thursday) Ofgem has published its report into the impact of the exceptional storms last Christmas and an assessment of the performance of network operators.

The extreme weather caused some of the most significant damage to the electricity distribution network in decades and the detail of this report sets out some vital context to understand and appreciate the scale of the challenges which network operators faced.

It is widely acknowledged that the successive storm events seen in the south of England over the Christmas period were of a different magnitude to those seen elsewhere. Around 1 million customers in the UK were affected by the storm damage and although 95% were reconnected within 24 hours, there have been lessons for the industry to learn.

Commenting on the report, Energy Networks Association Chief Executive David Smith, said:

“The severe storms last Christmas caused destruction to infrastructure and gave the engineers, call handlers and customer care staff huge challenges. In dealing with the scale of damage and outages, network company staff showed bravery, dedication and a high level of skill in getting supplies back as quickly and safely as possible.

“When viewed in context and taken as an assessment of the performance over the winter period, this report both recognises where lessons should be learnt as well as where exceptional performance in challenging conditions delivered results for customers.

“As part of its review into the impact of the severe weather, the industry has implemented extensive reviews and made improvements to processes and systems that will help to manage future storm incidents."



Notes to editors

ENA is the voice of the networks representing the ‘wires and pipes’ transmission and distribution network operators for gas and electricity in the UK and Ireland.

For more information contact:

Matthew Pringle Press and Public Affairs Officer T: +44 (0) 20 7706 5118 M: +44 (0) 7792 220974 E: [email protected] W: www.energynetworks.org

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