Energy network operators continually monitor adverse weather systems closely and make preparations according to extensive emergency procedures. As well as year-round tree trimming programmes, they can take additional steps such as arranging for extra emergency staff to be on standby and placing vehicles and resources in strategic locations to help if any repair work is needed.
During a storm which is affecting energy supplies across the country, we help co-ordinate a joint response across the energy networks. We collate information and provide advice to customers through traditional and social media channels. We’ll also update this website with the latest information and advice, so you can stay up to date. You’ll also find updates on our Twitter channel.
Preparing for bad weather
You can take some simple steps to prepare for bad weather such as keeping a mobile phone fully charged, adding the emergency numbers to your contacts and bookmarking this website in your smartphone, keeping a torch handy in case you are without power during the night and having warm clothes and blankets accessible if you have a prolonged power cut.
If you need extra help…
Network operators work with suppliers to maintain a free Priority Services Register to help identify vulnerable customers who may need additional support during a power cut.
If you see a dangerous situation…
It is very important that if you see a fallen power line you keep everyone well away from it and call the emergency number to report it. Calling the emergency number will connect you to your local network operator. This is also who you should call if you have a power cut.