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How to claim compensation if you have a power cut

If you've had a power cut, you might be entitled to compensation.

Customer support team

You may be able to get compensation if you've had a power cut but this depends on what caused the power cut and how long it lasted.

The energy networks are regulated by Ofgem which sets service levels that distribution companies must meet. These include rules on how quickly network operators must restore your power in normal and severe weather conditions, and compensation payments to consumers if the standards aren’t met.

Compensation in normal weather

Single interruption

Network companies have 24 hours to restore your power if more than 5,000 homes are affected by a single fault. If you are without power for 12 hours or more, you can claim:

  • £75 as a domestic customer
  • £150 as a non-domestic customer.

You can get a further £35 for each additional 12 hours of being without power, up to a total of £300.

Multiple interruptions

You can claim an extra:

  • £75 as a domestic customer
  • £75 as a non-domestic customer. 

if you are without power more than four times in a year, for at least three hours each time. The year runs from 1 April to 31 March.

Compensation in severe weather

When you can claim depends on how Ofgem categorise storms in severe weather.

You can claim:

  • £70 as a domestic customer
  • £70 as a non-domestic customer

if the power was off for 24 hours (Storm Category 1) or 48 hours (Storm Category 2). Ofgem checks and verifies storm categories.

You can get a further £70 for each additional 12 hours of being off supply, up to a total of £700. 

If you were without power because of Storm Arwen, the £700 cap won’t apply and you can claim for the full period you were without power.

How to claim

You must claim within:

  • three months for unplanned power cuts.
  • one month for planned power cuts.

Make a claim through your local network operator.

You can also seek independent advice from Citizens Advice.