Electricity network operators help connect your home to electricity and can move your electricity meter. They also fix power cuts that aren’t caused by a problem inside your home. They are different from your energy supplier, which is the company you pay to use electricity.
Map of the UK and Ireland's electricity network operators
An electricity transmission operator moves electricity over long distances using power lines from power stations to different parts of the country. An electricity distribution network operator takes that electricity and delivers it to homes and businesses using smaller power lines and cables.
Think of it like this: transmission networks are like motorways, moving lots of electricity quickly over long distances. Distribution networks are like smaller roads, bringing electricity to your street and home.
Select the network type and then your region to see who manages the wires in your area.
Select their logo to visit the operator's website.
Independent Distribution Network Operators
Some homes and businesses are connected to independent distribution networks. An Independent Distribution Network Operator (IDNO) takes care of a smaller part of the electricity network. Imagine the whole electricity network as a big web connecting power stations and wind farms to homes. Regular network operators manage most of it, but an IDNO focuses on specific areas, ensuring that electricity flows smoothly in those particular places. So, while the main network operators handle the overall "web", IDNOs specialise in making sure certain neighbourhoods or communities get the power they need without any hiccups. You can find a list of those operators below.
*GTC is part of the BUUK Infrastructure Group and operates and maintains assets for its two IDNO licenses The Electricity Network Company Limited and Independent Power Networks Limited.
Find your network operator using your energy bill
The code on your electricity bill contains a 'Distributor ID' number. This can help you find which network operator looks after your connection. Remember, your network operator is not the same as your energy supplier.
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Where to find the Distributor ID code
An MPAN (Meter Point Administration Number) is like a unique ID for your electricity supply. Think of it as a special code that helps identify and manage the electricity going into your home. Just like your house has its own address, the MPAN is like an address specifically for your electricity supply.
It helps energy companies keep track of how much electricity you use and make sure they send the right bills to the right people. So, when you see or hear about an MPAN, it's basically the electric version of your home's mailing address for billing and tracking purposes.
This is an example of how the MPAN number might appear on your bill. Find the number like the one indicated by the arrow (this is known as your 'Distributor ID') and then expand the table below to find your network operator.
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What the Distributor ID code means
Distributor ID Licence Area Operator Email Address for EV Notifications Telephone Number for Supply Assessment Telephone Number for Safety Concerns 10 Eastern England UK Power Networks smallservices@ukpowernetworks.co.uk 020 3324 1460 0800 316 3105 11 East Midlands National Grid Electricity Distribution nged.lct@nationalgrid.co.uk 0800 096 3080 0800 678 3105 12 London UK Power Networks smallservices@ukpowernetworks.co.uk 020 3324 1460 0800 316 3105 13 Cheshire, Merseyside and Northern Wales SP Energy Networks Gettingconnected@Scottishpower.com 0845 270 0783 0800 001 5400 14 West Midlands National Grid Electricity Distribution nged.lct@nationalgrid.co.uk 0800 096 3080 0800 316 3105 15 North Eastern England Northern Powergrid getconnected@northernpowergrid.com 0845 070 7172 0800 66 88 77 16 North Western England Electricity North West Connectionapplications@enwl.co.uk 0800 048 1820 0800 195 4141 17 Northern Scotland Scottish and Southern Electricity Networks connections@ssen.co.uk 0800 048 3516 0800 300 999 18 Southern Scotland SP Energy Networks Gettingconnected@Scottishpower.com 0845 270 0785 0800 092 9290 19 South Eastern England UK Power Networks smallservices@ukpowernetworks.co.uk 020 3324 1460 0800 316 3105 20 Southern England Scottish and Southern Electricity Networks connections@ssen.co.uk 0800 048 3516 0800 072 7282 21 Southern Wales National Grid Electricity Distribution nged.lct@nationalgrid.co.uk 0800 096 3080 0800 316 3105 22 South Western England National Grid Electricity Distribution nged.lct@nationalgrid.co.uk 0800 096 3080 0800 316 3105 23 Yorkshire Northern Powergrid getconnected@northernpowergrid.com 0845 070 7172 0800 375 675 24 N/A - IDNO Independent Power Networks (GTC) EV.Notification@gtc-uk.co.uk 01359 302 518 0800 032 6990 25 N/A - IDNO ESP Electricity ESPEDesign@espug.comand 01372 587 500 0800 731 6945 26 N/A - IDNO Last Mile Asset Management network@lastmile-uk.com 01698 404 645 0800 804 8688 27 N/A - IDNO The Electricity Network Company (GTC) EV.Notification@gtc-uk.co.uk 01359 302518 0800 032 6990 29 N/A - IDNO Harlaxton Energy Networks coordinators@harlaxtonenergynetworks.com 0844 800 1813 0800 055 6288 30 N/A - IDNO Leep Electricity Networks hello@leeputilities.co.uk 0300 373 3540 0333 005 0271 31 N/A - IDNO UK Power Distribution generation@ukpowerdistribution.co.uk 0330 3209 899 0800 311 8074 32 N/A - IDNO Energy Assets Networks EV@energyassets.co.uk 0333 666 2008 0333 800 2016 33 N/A - IDNO Eclipse Power Networks enquiries@eclipsepower.co.uk 01234 486487 0800 0548 192 34 N/A - IDNO MUA Electricity netadmin@muagroup.co.uk 0800 011 4193 0800 011 4193 35 N/A - IDNO Fulcrum Electricity Assets enquiries@fulcrum.co.uk 0333 0146 466 0808 164 4714 36 N/A - IDNO Vattenfall Networks UK-networks@vattenfall.com 020 7832 7998 0808 143 3633 37 N/A - IDNO Optimal Power Networks opnconnections@sse.com 0345 078 3237 0800 107 6930 38 N/A - IDNO Indigo Power enquiries@indigonetworks.co.uk 0118 436 2510 0118 436 2510 39 N/A - IDNO Stark Infra-Electricity networkdesign@stark.co.uk 0333 003 0845 0800 996 1002 40 N/A - IDNO Utility Assets enquiries@utilityassets.co.uk 01234 764652 01234 764652 42 N/A - IDNO Advanced Electricity Networks enquiries@advancedelectricitynetworks.co.uk 01376 312 520 01376 312 520 43 N/A - IDNO Independent Distribution Connection Specialists info@idcsl.co.uk 01622 933 399 0800 640 6345 45 N/A - IDNO Aurora Utilities info@aurora-utilities.co.uk 020 3023 0200 0800 044 3092 Northern Ireland Northern Ireland Electricity lctconnections@nienetworks.co.uk 03457 643 643 03457 643 643
Frequently Asked Questions
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How do I find my energy supplier?
If you’re not sure who your electricity supplier is your distribution network operator (DNO) should be able to tell you. If you live in England, Scotland or Wales you can call 105 for free to be connected to your distribution network operator. If you're in Northern Ireland, call 03457 643643.
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Who is my electricity distribution network operator?
Enter your postcode on this page to find out who your electricity distribution network operator is. You can also call 105, the free power cut emergency number if you live in England, Scotland or Wales. This will connect you to your local electricity distribution network operator. If you're in Northern Ireland, call 03457 643643.
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What is a distribution network operator?
Electricity distribution network operators help connect your home to electricity and can move your electricity meter. They also fix power cuts that aren’t caused by a problem inside your home. They are different from your energy supplier, which is the company that bills you for your energy usage.
