The voice of the networks

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Who’s my network operator?

Your electricity network operator manages the wires, cables and substations in your area.

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Your electricity network operator manages the power cables in your area. They're not your energy supplier and they don't bill you. They can help with things like connecting your home to power, moving your meter, registering you for the Priority Services Register or assisting you if there's a power cut.

If you have a problem with your direct debit or your energy bill, you'll need to speak to your energy supplier. Their details can be found on your bill.

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Customers in the Republic of Ireland should contact ESB Networks for electricity and Gas Networks Ireland for gas.

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What's an energy network operator?

The energy networks are like a system of roads that transport electricity and gas from where it's made to homes and businesses. Transmission lines and pipes carry electricity and gas over long distances, and distribution lines bring it to individual places. Network operators look after these wires and pipes. If there's a problem, like a power cut, they work to fix it. Their job is crucial for keeping our lights on and making sure we have a reliable supply of electricity and gas.

Can't find your network operator?

Try these options instead...

Search using a map of energy network operators

Select the network type and then your region. Select the logo to visit the operator's website.