The voice of the networks

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Getting prepared for winter

You’ll have seen a lot about energy in the news recently, but help is available if you need it. Representing the whole energy industry, Energy Networks Association and Energy UK have teamed up to provide you with information and advice ahead of the winter.

English country lane covered in snow
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Keeping your energy flowing

Your electricity and gas is sold to you by your energy supplier. It’s carried along wires and pipes – the energy networks – to provide you with power and heat. We have one of the most reliable and resilient energy systems in the world and our priority remains to keep your energy flowing by ensuring you continue to receive a safe and reliable energy supply.

Priority Services Register

The energy suppliers and networks offer free, extra services to people who may live in vulnerable circumstances because of age, health, or disability, or with young children in the home.

Find out more about the Priority Services Register.

What to do if you smell gas

If you smell gas or are worried about gas safety, call the National Gas Emergency number - 0800 111 999 - at any time, day or night. In Northern Ireland, call 0800 002 001 and in the Republic of Ireland, call 1850 20 50 50.

Find out what to do if you smell gas.

What to do if you have a power cut or see a fallen power line

Power cut? Call 105. It's free and connects you to your local network company. If you're in Northern Ireland, call 03457 643643. In the Republic of Ireland, call 1850 372 999.

Find out what to do in a power cut or stay safe around damaged electricity infrastructure.

two people walking down a road in the snow
Gary Ellis @Unsplash

Support if you have worries about your energy bills

  • Who to contact if you’re worried about your energy bills

    If you’re worried about your energy bills, first and foremost, you should contact your energy supplier as soon as you can.

    There is a wide range of help and support available.

    Energy UK has worked with National Energy Action to produce a home energy checklist that provides advice on the help available to manage your energy bills and keep your home warm and safe this winter.

    You can also get help and advice from Citizens Advice. Call 0808 223 1133 or use their online webchat. For textphone, dial 18001 followed by the helpline number. Someone at their Extra Help Unit could take on your case if you are in a vulnerable situation.

    If you are in Scotland, contact Advice Direct Scotland on 0808 800 9060, use their online webchat or contact them by e-mail.

    For disability-specific advice, contact the disability charity Scope on their free helpline at 0808 800 3333 (open Monday to Friday 9am to 6pm. Saturday to Sunday 10am to 6pm).

    Pensioners can contact the charity Age UK for support on their free advice line 0808 800 3333 (open 8am-7pm 365 days a year).

  • Who to call if you’re struggling with debt

    If you are struggling with debt, you can also reach out to National Debtline for free debt advice over the phone on 0808 808 4000 or online using Webchat (Monday to Friday 9am to 8pm and Saturday 9:30 am to 1pm. This is the fastest way to speak to a specialist adviser).

    Alternatively, StepChange have an online debt advice tool available at any time on their website, or you can call their free helpline on 0800 138 1111 (Monday to Friday 8am to 8pm and Saturday 8am to 4pm).