The voice of the networks

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Meet the people behind the power

27 December 2020

Every day of the year there are thousands of people working behind the scenes to keep the UK’s lights on.


In England, Scotland and Wales, there are six Distribution Network Operators (DNOs) that operate in different geographical regions and multiple Independent Distribution Network Operators (IDNOs) that operate across regions. 

DNOs and IDNOs are each responsible for ensuring that homes and businesses have electricity 24 hours a day, 365 days a year. Watch the video below to get a glimpse into the vast array of roles that people carry out within the electricity networks on a daily basis.

If you have a power cut, you can call 105 no matter who you choose to buy electricity from. It’s free of charge and will put you through to your local network operator who can give you help and advice. You can also follow your local energy network operator on Twitter.

How you can prepare for Storm Bella

  • Keep a mobile phone fully charged
  • If you experience a power cut, call 105 for free
  • Keep a torch handy in case you are without power during the night
  • Have warm clothes and blankets accessible
  • Check on vulnerable neighbours

Found or seen a dangerous situation?

If you see a fallen power line or dangerous situation involving electricity infrastructure, stay away and call 105. If there is an immediate risk to life, dial 999.

Notes to editor

Filmed before the Coronavirus pandemic.

About us

Energy Networks Association (ENA) is the industry body representing the energy networks. Our members include every major electricity network operator in the UK. The electricity networks are at the heart of the energy transition. They directly employ more than 26,000 people in the UK, including 1,500 apprentices. They are spending and investing £33bn in our electricity grids over the coming years, to ensure safe, reliable and secure energy supplies for the millions of homes and businesses reliant on power every day.

Press contacts

You can contact ENA's press office by emailing For urgent or out-of-hours enquiries from journalists, please call 0204 599 7691.