The voice of the networks

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Meet the people behind the power

27 December 2020


Every day of the year there are thousands of people working behind the scenes to keep the UK’s lights on.

In England, Scotland and Wales, there are six Distribution Network Operators (DNOs) that operate in different geographical regions and multiple Independent Distribution Network Operators (IDNOs) that operate across regions. 

DNOs and IDNOs are each responsible for ensuring that homes and businesses have electricity 24 hours a day, 365 days a year. Watch the video below to get a glimpse into the vast array of roles that people carry out within the electricity networks on a daily basis.

If you have a power cut, you can call 105 no matter who you choose to buy electricity from. It’s free of charge and will put you through to your local network operator who can give you help and advice. You can also follow your local energy network operator on Twitter.

How you can prepare for Storm Bella

  • Keep a mobile phone fully charged
  • If you experience a power cut, call 105 for free
  • Keep a torch handy in case you are without power during the night
  • Have warm clothes and blankets accessible
  • Check on vulnerable neighbours

Found or seen a dangerous situation?

If you see a fallen power line or dangerous situation involving electricity infrastructure, stay away and call 105. If there is an immediate risk to life, dial 999.

Press contacts for journalists

ENA Press Office


Notes to editor

Filmed before the Coronavirus pandemic.

About Energy Networks Association

Energy Networks Association (ENA) is the industry body representing the electricity wires, gas pipes and energy system in the UK and Ireland.

ENA helps its members meet the challenge of delivering electricity and gas to communities across the UK and Ireland safely, sustainably and reliably.

Its members include every major electricity and gas network operator in the UK and Ireland, independent operators, National Grid ESO which operates the electricity system in Great Britain and National Gas which operates the gas system in Great Britain. Its affiliate membership also includes companies with an interest in energy, including Heathrow Airport and Network Rail.

What are energy network operators?

Energy network operators manage and maintain the wires, pipes and other infrastructure which delivers electricity and gas to your home, business and community. They are private companies which are regulated by Ofgem and employ around 40,000 people in Great Britain.

More information