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New website makes signing up to the Priority Services Register easier than ever

17 March 2023


A new website, launched with the support of energy network operators across Great Britain today, will offer a quicker and more straight forward process for energy customers to sign up to the Priority Services Register (PSR).

The new website offers a one-stop-shop approach, providing valuable information and tools for energy customers with additional needs in England, Scotland and Wales.  

The website is part of energy operators’ work to provide extra support for those who need it most via the Priority Services Register. Eligible customers can sign up to the free service by contacting their local network operator and energy supplier. By simply entering their postcode into the new website, customers will be directed to their relevant energy operator’s PSR page, helping make their registration process as simple as possible.

The website has been designed to be a single reference point for the NHS, local authorities, charities and other partners to direct their service users towards. The website is the result of a collaborative initiative led by Scottish and Southern Electricity Networks (SSEN) Distribution. 

Lyndsey Stainton, SSEN Distribution’s Head of Stakeholder Engagement said:

"We’re delighted to help make registering for the PSR even easier. We hope everyone with customers who would benefit from hearing about the PSR will direct them towards this site.  It follows similar work in Scotland and conversations with groups who support people, who told us they’d value an easy way to raise awareness of the PSR with their customers. Our customers are at the heart of all we do and we continually look for new ways to support them when they need us most.”

Gillian Cooper, Head of Energy Policy for Citizens Advice, said:

“Not being on the PSR could mean people in vulnerable circumstances missing out on vital support they're entitled to. We look forward to seeing how this new website can help consumers get the support offered by energy companies.

“Even if someone is not eligible, there may be other support available. Citizens Advice is here to help anyone who needs it. Our website has more information or we can be contacted easily via the phone".

Press contacts for journalists

ENA Press Office


Notes to editor

Background information

The initiative around website is supported by the following partners:

  • Scottish and Southern Electricity Networks Distribution
  • SP Energy Networks
  • Electricity North West
  • Northern Powergrid
  • UK Power Networks
  • National Grid Electricity Distribution
  • SGN
  • Northern Gas Networks (NGN)
  • Cadent
  • Wales & West Utilities (WWU)

The Priority Services Register has a range of benefits, they include:

  • Advance notice of engineering work
  • Proactive contact ahead of storms or adverse weather conditions with the potential to impact electricity supplies
  • Priority support in a prolonged power cut
  • Identification and password scheme: This could include arranging a password if callers need to visit or contact you, so you can feel confident it is a legitimate approach
  • Nominee scheme: You can nominate a family member, carer, or another person to receive communications and bills from your supplier
  • Accessible information, including receiving account information, bills and advice on how to prepare for a power cut in large print or braille
  • A dedicated call line for Priority Services Register customers, in the event of an emergency power cut

Please visit for more information on the service, and for information on who is eligible.

About Energy Networks Association

Energy Networks Association (ENA) is the industry body representing the electricity wires, gas pipes and energy system in the UK and Ireland.

ENA helps its members meet the challenge of delivering electricity and gas to communities across the UK and Ireland safely, sustainably and reliably.

Its members include every major electricity and gas network operator in the UK and Ireland, independent operators, National Grid ESO which operates the electricity system in Great Britain and National Gas which operates the gas system in Great Britain. Its affiliate membership also includes companies with an interest in energy, including Heathrow Airport and Network Rail.

What are energy network operators?

Energy network operators manage and maintain the wires, pipes and other infrastructure which delivers electricity and gas to your home, business and community. They are private companies which are regulated by Ofgem and employ around 40,000 people in Great Britain.

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