Energy Networks Association (ENA) has launched its annual campaign today to help all customers prepare for winter.
The campaign’s key messages are:
Prepare - Make a plan: know what to do if you have a power cut or smell gas
- Power cut? Go online to report it or call 105, the free power cut emergency number
- Smell gas? Call 0800 111 999 immediately
- Keep a mobile phone and power bank, if you have one, fully charged so you can use it to go online or call for updates
- Go to energynetworks.org/be-winter-ready to find out how to make your plan
Care - Check in with people who might need extra help
- Check on neighbours, family, and friends to make sure they have a plan if they have a power cut or smell gas
- Check now to see if you or someone you know can get extra help during bad weather through the Priority Services Register
- The Priority Services Register is a free service to help people who have additional needs. You can sign up by contacting your energy supplier and network operator on freephone 105. Remember to keep your supplier or network operator updated if your circumstances change
Share - Share this information so friends and family can make a plan too
- Share this information and the energynetworks.org/be-winter-ready website with others
The campaign will use social media and PR to encourage customers to prepare for winter. As with last year’s campaign, ENA is encouraging vulnerable customers to sign-up to the Priority Services Register (PSR). ENA want to make sure that everyone who is eligible receives the benefits that the PSR offers. A range of customers are eligible for the register, including pensioners, people who are disabled, and people who have a long-term medical condition, including mental health issues. In the event of prolonged outages, the PSR ensures these vulnerable consumers are targeted for extra help.
Notes to editor
Social media content from the campaign can be found using the #PrepareCareShare hashtag.
About Energy Networks Association
Energy Networks Association (ENA) is the industry body representing the electricity wires, gas pipes and energy system in the UK and Ireland.
ENA helps its members meet the challenge of delivering electricity and gas to communities across the UK and Ireland safely, sustainably and reliably.
Its members include every major electricity and gas network operator in the UK and Ireland, independent operators, National Grid ESO which operates the electricity system in Great Britain and National Gas which operates the gas system in Great Britain. Its affiliate membership also includes companies with an interest in energy, including Heathrow Airport and Network Rail.
What are energy network operators?
Energy network operators manage and maintain the wires, pipes and other infrastructure which delivers electricity and gas to your home, business and community. They are private companies which are regulated by Ofgem and employ around 40,000 people in Great Britain.