ENA and ERA join forces to create new Energy Ombudsman Service

1 April 2008

ENA and ERA join forces to create new Energy Ombudsman Service

Energy Networks Association (ENA) has joined forces with the Energy Retail Association (ERA) to provide an Energy Ombudsman Service. The voluntary scheme will see the expansion of the existing Energy Supply Ombudsman scheme set up by ERA to now cover complaints relating to energy network operators.

The new Ombudsman scheme has been brought in to cover network customers ahead of changes in the energy sector relating to the creation of the new National Consumer Council. It will also help work towards the sector’s compliance with provisions in the Consumers, Estate Agents and Redress Act of 2007.

David Smith, Acting Chief Executive of ENA said ‘We are pleased to have been able to work with ERA to expand the existing and successful Energy Supplier Ombudsman into the new Energy Ombudsman scheme.

"Although we expect a low level of complainants relating to energy networks, we have accelerated the introduction of the scheme to help customers with the transition in the way complaints will be handled with the scheduled closure of Energywatch and the launch of the new National Consumer Council."

It is hoped that the voluntary scheme will be further developed over the coming months and gain support from Ofgem to eventually become statutory.