Energy Networks Association Advise Who to Call Should You Have Gas or Electricity Issues


Release: Immediate

Due to the bad weather across much of the UK the Energy Networks Association are advising customers of the correct numbers to call should you have gas or electricity issues to get your problems resolved as quickly as possible.

For Gas:

If you have smell gas, have a gas leak or suspect the presence of carbon monoxide call the national gas emergency number 0800 111999:

If you have an issue with your gas boiler or any other gas appliance, please call a Gas Safe Registered (GSR) Engineer or your gas supplier. For a Gas safe registered engineer in your area call 0800 408 5500 or visit

If you have home care cover with your gas supplier please contact them directly.

Should you have frozen boiler condensate pipes you should:

  • Hold a hot water bottle, or heat wrap, around the pipe.
  • Alternatively, pour hot, NOT boiling, water over the frozen end of the pipe.
  • If the boiler fires up, it’s fixed. If it doesn’t then pour hot water on the pipe again. If your pipes are still frozen, please call your supplier.

For Electricity:

If you have any of the following issues, please contact 105 from any mobile or landline:

  • Powercut
  • See an electrical emergency
  • Require more information regarding an outage which you can also do this on social media.

DO NOT contact 105 if you wish to speak to your supplier as 105 is for your network operator and not your supplier.

David Smith, CEO of Energy Networks Association, comments:

“Contacting the correct number is vital in getting your energy issue addressed as quickly as possible. Our members are working around the clock to solve customer issues including emergency outages and have gone as far to proactively contact customers over the telephone, including those who are on the Priority Services Register, to offer support and restoration updates."


Notes to Editors

  • The Energy Networks Association (ENA) represents the companies that operate and maintain the gas and electricity grid network in the UK and Ireland. Serving over 30 million customers, they are responsible for the transmission and distribution network of “wires and pipes” that keep our lights on, our homes warm and our businesses running.
  • Thursday 1st March the national gas emergency number received 40,000 calls.  This is a record number of calls for one day.  Last time we saw call numbers as high was in December 2010 when snowy weather hit the U.K. and we had record numbers of 18,000 calls in one day.
  • The National Gas Emergency service is under unnecessary strain because of the weather and disruption on the road network, so we can help those who need it most and get to gas emergencies it’s essential that only people who have gas emergencies, gas leaks or suspect the presence of carbon monoxide should call 0800 111999.


For further information please contact:


Will Garner

Senior Press Officer

Energy Networks Association

Direct Email: [email protected]

Press Team: [email protected]

T: +44 (0) 20 7706 5118