Gas Emergencies

999 is for use when an IMMEDIATE RESPONSE is required and should only be used if:

  • Someone is in immediate danger.
  • Someone needs immediate emergency medical care.
  • A crime is taking place or about to happen.

In any other circumstance, please use the contact number below.

If you smell gas or are worried about gas safety, call 0800 111 999 at any time, day or night and you will be put through to a trained operator who will take all the details.

If a gas main pipe is dug up or breached, contractors should call the emergency helpline number on 0800 111 999.

If you smell gas:

  • Open windows and doors to get rid of gas by ventilating the rooms.
  • Don’t touch electrical switches – turning switches on or off can ignite escaping gas.
  • Extinguish all naked flames.
  • Turn off gas at the valve unless the meter is in the basement or cellar – if you smell gas there, evacuate the building.
  • Don’t smoke or strike matches.

Non-emergency enquiries

For non-emergency enquiries – including advice in severe weather conditions/flooding situations please call the relevant Gas Distribution Network Operator for your area:

If your network is operated by an Independent Gas Transporter, for non-emergency enquiries please call:

  • GTC – 01359 240363,

  • For a list of other IGTs who are not ENA members click here.