Gas Standards of Performance
Your Gas Transporter (GT) owns the network of gas pipes which supply gas to your premises. GTs are not responsible for meter reading or for billing you, your gas supplier does this.
The document below sets out the Standards of Performance that the industry regulator Ofgem requires the GTs to meet . There are four GTs: Cadent, Northern Gas Networks, SGN and Wales & West Utilities.
The two forms of standards that apply are:
1. Guaranteed Standards (GS) which, if the GT fails to meet, you are entitled to receive a payment.
2. Licence Standards (LS) which establish minimum service levels in key areas. This document also details the performance achieved by these GTs for Licence Standards.
Gas Standard of Performance Document 2018-19
Click here to download.