The voice of the networks

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Be winter ready

Prepare iconPrepare: Plan for what to do if you have a power cut or smell gas

Care iconCare: Check in with people who might need extra help

Share iconShare: Share this information so friends and family can make a plan too

Prepare for storms and bad weather

Make a plan – know what to do if bad weather hits and you have a power cut or smell gas.

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Get extra help from your network operator

Network companies offer free priority support services to help people with additional needs.

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Find my network operator

Type your postcode to find out who they are and customer support details. 

Customers in the Republic of Ireland should contact ESB Networks for electricity and Gas Networks Ireland for gas.

What to do in a power cut

Contact your network company online or call 105

You’ll be connected to your local electricity network operator’s emergency line. 

105 is free to call. There are different contacts if you’re in Northern Ireland (call 03457 643 643) or the Republic of Ireland (call 1800 372 999). 

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Smell gas?
Immediately call: 0800 111 999

Act now if you smell gas or are worried that carbon monoxide fumes are escaping from an appliance. 

The service is free to call. There are different contacts if you’re In Northern Ireland (call 0800 002 001) or the Republic of Ireland (call 1850 20 50 50). 

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Compensation for power cuts or gas supply issues

What you can claim depends on how long you don’t have gas or electricity and what caused it. 

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Found a damaged power line or infrastructure?

  • Keep as far away from the hazard as possible.
  • Keep other people as far away from the hazard as possible. Don’t put yourself in danger.
  • Contact your network operator immediately online or by phone. In Great Britain, call 105. In Northern Ireland, call 03457 643643. In the Republic of Ireland, call 1850 372 999.
  • If there is an immediate risk to life or someone is in danger, call 999.