Prepare: Plan for what to do if you have a power cut or smell gas
Care: Check in with people who might need extra help
Share: Share this information so friends and family can make a plan too
Make a plan – know what to do if bad weather hits and you have a power cut or smell gas.
Network companies offer free priority support services to help people with additional needs.
Type your postcode to find out who they are and customer support details.
Customers in the Republic of Ireland should contact ESB Networks for electricity and Gas Networks Ireland for gas.
We can't find your postcode. It could be because you are in a new postcode area. Please try looking at our maps to locate your electricity network operator.
Your operator is Northern Ireland Electricity.
You’ll be connected to your local electricity network operator’s emergency line.
105 is free to call. There are different contacts if you’re in Northern Ireland (call 03457 643 643) or the Republic of Ireland (call 1800 372 999).
Act now if you smell gas or are worried that carbon monoxide fumes are escaping from an appliance.
The service is free to call. There are different contacts if you’re In Northern Ireland (call 0800 002 001) or the Republic of Ireland (call 1850 20 50 50).
What you can claim depends on how long you don’t have gas or electricity and what caused it.