The voice of the networks

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We’re the industry body for the energy networks. We can't help with customer enquiries, but this page can point you to the right place.

Your energy supply

Smell gas?
Immediately call
0800 111 999

If you smell gas, think you have a gas leak, or are worried that carbon monoxide fumes are escaping from an appliance, call the free National Gas Emergency Service immediately.

There are different contacts if you’re In Northern Ireland (call 0800 002 001) or the Republic of Ireland (call 1850 20 50 50).

Power cut?
Call 105

If there’s a power cut or electricity emergency, call 105 free from your mobile or landline and you will be connected to the electricity network operator’s emergency line in your area.

There are different contacts if you’re in Northern Ireland (call 03457 643 643) or the Republic of Ireland (call 1800 372 999).

Find my network operator

Your energy network operator can help you with things like connecting your property to electricity or gas, moving your meter or if you have a power cut. Type your postcode to find out who they are.

Customers in the Republic of Ireland should contact ESB Networks for electricity and Gas Networks Ireland for gas.

Customer enquiries

Contact your local network operator by entering your postcode on our Who's my network operator? page.

Unfortunately we can't help with customer or billing issues as we're not an energy company. You can contact your energy supplier using the contact information found on your most recent energy bill. Still unsure who to contact? Use our Who's my network operator? page.

Email us

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Call us

+44 (0)20 4599 7700

Our office hours are:
Monday to Thursday 9am–5pm
Friday 9am–4pm

Follow us

Becoming a member

Membership of Energy Networks Association is open to all owners and operators of energy networks in the UK. Companies and organisations with an interest in the UK and Ireland's transmission and distribution markets are now able to directly benefit from the work of ENA through associate status. To find out more, use our contact form to get in touch.

Speaker requests

If you have a request for a member of our team to speak at an event, you can make a speaker request using our email form below. Like others in the energy industry, we have made a commitment to review all speaking invitations based on the level of diversity of speakers and content, reviewing each event on an individual basis and using common sense to make the judgment.

Press enquiries

Our latest press releases can be found in our Newsroom.

Journalists can contact our press office by calling +44 (0)20 4599 7691 or by emailing These details are for use by accredited journalist only. If you are a customer, please contact your local network operator.


Visit us

4 More London Riverside
London SE1 2AU

⚠ To keep everyone safe, please don't visit while
you are experiencing cold or flu symptoms.

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Nearest tube stations

London Bridge – 10 mins walk
Monument – 20 mins walk
Borough – 25 mins walk

Nearest train stations

London Bridge – 10 mins walk
Tower Hill – 20 mins walk
Cannon Street – 25 mins walk