We’re the industry body for the energy networks. We can help you with enquiries about the UK and Ireland’s energy networks.
If you smell gas, think you have a gas leak, or are worried that carbon monoxide fumes are escaping from an appliance, call the free National Gas Emergency Service immediately.
There are different contacts if you’re In Northern Ireland (call 0800 002 001) or the Republic of Ireland (call 1850 20 50 50).
If there’s a power cut or electricity emergency, call 105 free from your mobile or landline and you will be connected to the electricity network operator’s emergency line in your area.
There are different contacts if you’re in Northern Ireland (call 03457 643 643) or the Republic of Ireland (call 1800 372 999).
Your energy network operator can help you with things like connecting your property to electricity or gas, moving your meter or if you have a power cut. Type your postcode to find out who they are.
Customers in the Republic of Ireland should contact ESB Networks for electricity and Gas Networks Ireland for gas.
We can't find your postcode. It could be because you are in a new postcode area. Please try looking at our maps to locate your electricity network operator.
Your operator is Northern Ireland Electricity.
Contact your local network operator by entering your postcode on our Who's my network operator? page.
Unfortunately we can't help with customer or billing issues as we're not an energy company. You can contact your energy supplier using the contact information found on your most recent energy bill. Still unsure who to contact? Use our Who's my network operator? page.
Our office hours are:
Monday to Thursday 9am–5pm
Membership of Energy Networks Association is open to all owners and operators of energy networks in the UK. Companies and organisations with an interest in the UK and Ireland's transmission and distribution markets are now able to directly benefit from the work of ENA through associate status. To find out more, use our contact form to get in touch.
If you have a request for a member of our team to speak at an event, you can make a speaker request using our email form below. Like others in the energy industry, we have made a commitment to review all speaking invitations based on the level of diversity of speakers and content, reviewing each event on an individual basis and using common sense to make the judgment.
Journalists can contact our press office by calling +44 (0)20 4599 7691 or by emailing firstname.lastname@example.org.
Our latest press releases can be found in our Newsroom.
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