Power Cuts Telephone Numbers

To report power cuts or cable strikes, vandalism to substations or other network structures, cables down or other dangerous incidents, please call your local electricity network operator. There is a simple, free number to call - 105. This wll put you through to the people who can help. There is also information available at www.powercut105.com.

Alternatively you can type your postcode into the box on the Who is my Network Operator page here.

Network operators work with suppliers to maintain a Priority Services Register to help identify vulnerable customers who may need additional support during a power cut. Customers can contact their network operator's Priority Services number to ask about being added to the register.

  • North Scotland: Scottish and Southern Electricity Networks
    0800 300 999, from textphones: 0800 316 5457, www.ssen.co.uk, Twitter @ssencommunity.
    Priority Services: call from a landline 0800 294 3259, call from a text phone 0800 316 5457

  • Central & Southern Scotland: SP Energy Networks 
    0800 092 9290, www.spenergynetworks.co.ukTwitter @SPEnergyNetwork.
    Priority Services: call 0330 101 0444 

  • North East England: Northern Powergrid 
    0800 668 877, www.northernpowergrid.com, Twitter @Northpowergrid.
    Priority Services:  call 0800 169 2996, if you are hard of hearing call 0800 169 1136 (Northeast),
    if English is not your first language, call 0800 389 8204

  • North West England: Electricity North West
    0800 195 4141, www.enwl.co.uk, Twitter @ElectricityNW.
    Priority Services: if you are hard of hearing call 0800 458 9767 using a minicom

  • Yorkshire: Northern Powergrid 
    0800 375 675, www.northernpowergrid.com, Twitter @Northpowergrid.
    Priority Services:  0800 169 2996, if you are hard of hearing call 0800 028 9507 (Yorkshire),
    if English is not your first language, call 0800 389 8204

  • Merseyside, Cheshire, North Wales & North Shropshire: SP Energy Networks 
    0800 001 5400, www.spenergynetworks.co.uk, Twitter @SPEnergyNetwork
    Priority Services: call 0330 101 0444

  • The Midlands, South Wales & South West England: Western Power Distribution 
    0800 6783 105, www.westernpower.co.uk, Twitter @WPDUK.
    Priority Services: call 0845 724 0240, using text phone call 0845 6012318 (or use Text Relay),
    using fax call 01208 892292

  • Eastern England, London & South East England: UK Power Networks 
    0800 316 3105 (from a mobile 0333 323 2105), www.ukpowernetworks.co.uk, Twitter @UKPowerNetworks.

  • Southern England: Scottish and Southern Electricity Networks 
    0800 072 7282, from textphones: 0800 316 5457, www.ssen.co.uk, Twitter @ssencommunity.
    Priority Services: call from a landline 0800 294 3259, call from a text phone 0800 316 5457

  • Northern Ireland: Northern Ireland Electricity
    03457 643 643, www.nie.co.uk, Twitter @NIElectricity.
    Critical Care Register: If you are registered for critical care your call will be given priority. To register click here.
  • Republic of Ireland: ESB Networks
    1850 372 999 (or, if you are calling from outside Republic of Ireland, phone 00 353 21 2382410), www.esb.ie, Twitter @ESBNetworks.
    Special Services Register: If you are a customer with special medical needs and rely on electrically powered equipment, it is very important that your details are recorded on the Special Services Register. You should make contact with your Supplier to check if you are already registered correctly or, if not, to get details about the registration process.
     


You may also be connected to other Distribution Network Operators. Details are shown below. Please check your electricity bill or your Electricity supplier to confirm your Network Operators details.

  • GTC                 
    Emergency Number: 0800 0326990. General Number: 01359 240363. www.gtc-uk.co.uk.
  • Inexus             
    Emergency Number: 0800 0326990 General Number: 01359 240363. www.inexus.co.uk.
  • Energetics        
    Emergency Number: 0800 8048688 General Number: 01698 404949. www.energetics-uk.com.
  • ESP                  
    Emergency Number: 0800 7316945 General Number: 01372 377996. www.esputilities.com.