WS2 - Customer Experience

2018 Products

Coming soon. If you would like to be notified when new products are launched, please join the Open Networks mailing list by clicking here.

If you would like to learn more about the products planned for 2018, please refer to the Phase 2 Project Initiation Document.


2017 Products

Product: Information on Distribution Connection Options

This document aims to describe the different types of connection that DNOs may offer in response to requests from customers.  Customers seek more clarity on the different types of connection available and the level of supply security they provide.  In addition, as some networks become constrained, customers will need to more carefully consider what they need and what they wish to pay for in terms of connection availability.  Useful links are included at the end of this document for customers seeking guidance on getting connected.

Product: Customer Information Requirements 

Product: Customer Journey Maps - Post Connection 

 Product: Customer Journey Maps - New or Modified Connection 

 Product: Customer Category Descriptions