ENA Infographics: Prioritising Safety and Serving Customers

As part of ENA's infographic campaign, Pamela Goee, Head of Community at SGN, writes about the extra support the company provides for people living in vulnerable circumstances. Check out the full series of ENA's infographics here.

At SGN we understand the importance our stakeholders place on the active role we play in the communities where we work and particularly the extra services we provide for people most at risk.  

The award-winning locking cooker valve is a simple safety device our engineers can fit for people living in vulnerable circumstances– such as people with Alzheimer’s or autism – who need extra safeguarding in place. It can be fitted to existing gas cooker pipework and can eliminate the risk of the cooker being unintentionally turned on or left on.

The locking cooker valve helps customers retain their independence at home and provides reassurance to family, friends and carers that the cooker can’t be used when they leave the house or the room. The carer or relative can easily turn the valve on using the key when the cooker is required, enabling the person living in vulnerable circumstances to continue to use their gas cooker safely.

This service is free regardless of a customer’s gas supplier. Since our pilot project began in 2015, our engineers have fitted locking cooker valves in homes across Scotland and the south of England. We work with community safeguarding groups including social services, occupational therapists and emergency services to identify customers who could benefit from the safety device.

This year we have achieved our ambition to extend the locking cooker valve service across the other GB gas distribution networks (GDNs) - Cadent (formally known as National Grid), Northern Gas Networks and Wales & West Utilities.

We’ve been working with partners to spread the word about this valuable service and have provided a link on our website that allows customers to check who their gas distribution network operator is as well as a link to any of the other GDN websites. We’ve now embarked on a national campaign to work towards our next ambition of ensuring that all agencies, trusted partners, carers are aware of the service and can call on it when required.

To see our short film and to find out more about the locking cooker valve visit  https://www.sgn.co.uk/Safety/Locking-Cooker-Valve/

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